Quality Promise
Quality Promise | RRAG Interiors. Here we assure you quality and material checks with our professionals. Also quality promise check process goes with different stages mentioned below where you come to know about quality assurance from our side under quality promise checklist.
With RRAG Interiors, design without any worries, always.
The unparalleled RRAG Interiors warranty assures you a premier home design experience. Under this, we provide India’s first full home warranty, including modular systems, furniture, on-site services & more*. With multiple quality checks at every stage, we ensure all our products are free from any material and manufacturing defects.
Quality Promise Terms and conditions
1. RRAG Interiors will honor its warranty when
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The product supplied and installed is properly maintained and used for normal domestic use.
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The product is still owned by the original purchaser.
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The product is still at it’s original installed position and location.
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The warranty has not expired, subject to limitations set forth through RRAG Interiors terms & conditions.
2. RRAG Interiors quality promise warranty does not include
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Any labor, installation or transportation costs or any responsibility for damage that RRAG Interiors considers as natural wear and tear of finishes and surfaces.
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Any products used or installed in conjugation with RRAG Interiors kitchen/ wardrobe/ modular storage such as electrical & plumbing fixtures, countertops and appliances. Any use of RRAG Interiors cabinetry or component parts which are contrary to instructions furnished by RRAG Interiors will void this warranty.
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Any cabinetry or component parts that RRAG Interiors considers to have been subject to alteration, modification, accident, abnormal use, extreme temperatures and continuous contact with water, high moisture levels or use of harsh and/or abrasive cleaning chemicals.
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Normal incidental deterioration like nicks, cuts, scratches and abrasions which are resulting from normal use during the standard life of the product.
3. RRAG Interiors will not be held responsible for any claims arising out of defects due to material or workmanship of products not listed under claim terms.
4. RRAG Interiors warranty does not cover natural wear and tear or damage caused by rough handling or using the product beyond its intended use.
5. RRAG Interiors reserves the right to alter specifications in keeping with its policy of continuous product evaluation and improvement.
6. The scope of RRAG Interiors warranty cannot be changed or broadened by any authorized representative of RRAG Interiors.
7. Notify RRAG Interiors via phone or email within 10 days of any defect that comes to notice, such as visual damage or malfunctioning component. Notification post the stipulated time, will void the RRAG Interiors warranty.
On-site services
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In order for this warranty policy to be valid, the registration needs to be done within 7 days from the day of handover of the project or the day the customer moves in, whichever is earlier.
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RRAG Interiors shall provide replacement only after inspection.
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RRAG Interiors shall not be liable for any indirect or consequential loss or damages to the customer.
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RRAG Interiors is not liable to provide any alternative accommodation during any repair work. Customers shall make their own arrangements, if required.
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The warranty policy shall not cover any defects arising out of factors out of control of RRAG Interiors, including but not limited to:
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Natural calamities such as earthquakes, cyclones
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Vandalism
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Acts of God
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Abuse or negligence by the customer
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Normal wear and tear
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Surface with contaminants
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Failure or defects in the structure or previous coating
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Any other external factors
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Any claim made in terms of this warranty policy shall be made within 30 days of the consumer discovering any defect, damage or failure which gives rise to a claim.
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RRAG Interiors reserves the right to carry out inspections and to perform any tests, and may do so either itself or by means of any person nominated by it. Prior to such inspection or testing, the customer shall not be entitled to perform any repairs or remove or tamper with any part of the product/ service.
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RRAG Interiors shall use its professionals to ensure that the repair work is completed as soon as possible, but does not assume liability for delay in this respect.
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Any additional charges including work done over and above fixing the identified defect will be chargeable by the brand. The cost of these additional charges is to be borne by the customer.
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There are no warranties expressed or implied under law, which extend beyond the terms set out in this warranty document.
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Neither party shall commence any court or arbitration proceedings related to the above warranty policy before completing the entire evaluation process. Under such circumstances, the warranty policy will be considered null and void as the issue would be sub Judice.
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In case of any disputes, the same is subject to the exclusive Jurisdiction of the courts of the respective cities.
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The facts and all matters concerning any dispute will be kept confidential by both the customer and RRAG Interiors at all times.
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The customer is expected to provide the painters with basic necessities such as stool/ladder, bucket and water (to mix the paint) at the site.
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The cost of dismantling, reassembly & relocation of product, wherever required, will be borne by the customer. As a standard practice, RRAG Interiors will cover the product with protective covering, wherever required.
Painting
If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.
The warranty policy shall be void in the following events:
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Intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage like plant pots.
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Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.
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Defects arising due to contamination of surface and failure/defects in the structure.
The replacement cost includes the cost of paint and labor required to set right the area of paint failure, at the time of claim lodged in coastal areas fading and chalking occur with all surfaces. Within normal limits this is not considered as a failure.
Damage caused to the painted surface due to fire, excessive heat exposure, corrosive agents, abrasive materials or by the customer including without limitation due to rework/fitting work done by the customer after handover.
Gypsum false ceiling
If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.
The warranty policy shall apply where :
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The overall false ceiling surface area exceeds 150 sq ft, subject to satisfactory inspection of the surface by RRAG Interiors’s representative.
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RRAG Interiors shall repair and provide labor for re-application of the paint coat, as may be necessary to set right the false ceiling failure in the affected portion only.
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False ceiling failure shall mean any of the following occurrences:
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Board integrity, flaking and peeling of the joint compound or coming off from the substrate.
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Cracks on the surface.
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Growth of fungus and algae on ceiling surfaces(spread over a minimum area of 5 sq feet)
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The customer has used the entire false ceiling system recommended and executed by RRAG Interiors. The false ceiling should have been done with the usage of RRAG Interiors approved brands and all materials utilized shall be of the same manufacturer. Any mix use of other brands shall make the warranty null and void.
The warranty policy shall be void in the following events:
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Intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage or dampness.
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Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.
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Physical damage to the surface with an external force or entity.
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Defects arising due to failure or defects in the structure to which ceiling is anchored.
The warranty will be applicable for standard quality Gypsum ceiling for a period of 6 months only.
In coastal areas fading and chalking occur with all surfaces. Within normal limits this is not considered as a failure.
Electrical
If a defect is found upon inspection by a company authorized representative, the defect will be rectified in accordance with the claim terms below.
The warranty policy shall apply where:
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The overall electrical work carried out exceeds a value of INR 50,000 subject to no voltage fluctuation or no input power source issue checked by RRAG Interiors’s representative.
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RRAG Interiors will provide replacement, as long as the particular material is not discontinued by the manufacturer, and labor for re-application, as may be necessary to set right the electrical failure.
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Throughout this warranty policy document the words “electrical failure” shall mean any of the following occurring, subject to the other conditions stated in this document
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Electrical short circuit/ tripping.
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Loose contacts in the plugs/ switches.
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The customer has used the entire electrical wiring recommended and laid by RRAG Interiors provided the customer had used appropriate appliances in the usage ports/ points.
The warranty policy will not cover any defects arising out of factors out of control of RRAG Interiors, including but not limited to
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Improper power input to the mains.
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Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.
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Electrical failures due to physical damage of conduits, wires, switches and plates.
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Issues in the power input source.
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Electrical works have been repaired by any other representative other than the company representative.
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Inappropriate usage of the electrical points and appliances.
The replacement cost will include the cost of electrical items including wiring, switches, conduits (if any) and labor required to set right the concerned failure only, at the time of lodgement of claim.
Plumbing | Quality Promise
If a defect is found upon inspection by a company authorized representative, the defect will be rectified without charge, in accordance with the claim terms below.
The warranty policy shall apply where:
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The overall plumbing work carried out exceeds a value of INR 50,000 subject to satisfactory inspection by RRAG Interiors’s representative.
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RRAG Interiors will provide replacement/rectification, as long as the particular plumbing material is not discontinued by the manufacturer.
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Plumbing failure shall mean any of the following occurring
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Leakage in plumbing or sanitary pipes.
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Plumbing and sanitary pipe manufacturing defect
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Plumbing failure shall not deal with the plumbing fixtures including taps, faucets, nozzles, water closets, showers, angle valves etc.
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The customer has used the entire plumbing system installed by RRAG Interiors.
The warranty policy will not cover any defects arising out of factors out of control of RRAG Interiors, including but not limited to:
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Improper quality of water supply to the property.
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Water penetration due to capillary rise from the ground level, water leakage, seeping and continuous dampness of the surface.
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Plumbing failures due to physical damage or mishandling.
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Plumbing works have been repaired by any other representative other than the company representative.
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Surface with contaminants.
The replacement cost includes the cost of plumbing pipes/accessories and labour required to set right the concerned failure only, at the time of lodgement of claim.
Here we finish with a quality promise policy. To know more about quality promise and our organization please follow about us. Or if there are any queries drop an email at info@rrag.co.in.
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