Cancellation Policy

Read our cancellation & refund policy.

If there’s a situation where something’s not right and you want to break up with us, we understand. We’ll try our best to end things with no confusion and a sense of closure. Here’s our updated policy that tells you about the applicable refunds on cancellation post the booking payment period.

Phase	Time Period	Eligibility
Installation (before 100% payment)	At any point	No refund/ No cancellation (Customer is obligated to pay the balance of Sales Order value)
Manufacturing (after 50% payment)	At any point	No refund/ No cancellation
Design in progress	At any point	No refund/ No cancellation
Booking	Within 48 hours of paying the booking fee	100% refund

Cancellation Policy

RRAG Interiors Cancellation Policy allow you to cancel your contracts in such conditions mention below. Please read and understand RRAG Interiors Cancellation Policy. And to know more about reach our terms and conditions or for any querries reach us through our support team at support@rrag.co.in.

Canceling/replacing product(s) in your order

Booking fee: 5% of your projected quote (or Rs 25,000, whichever is higher) is taken as a token amount to book RRAG Interiors’s services

Design in progress: This stage refers to the active design stage where you and your designer will finalize all the designs of your home. Before the final Sales Order is raised, any product in the tentative quotation can be replaced or removed. Should you choose to cancel the project at this point, you will receive no refund post 48 hours of making the booking. This fee will go towards your designer’s time and effort in making the initial pitch and quotations.

Sales order: This is the final order raised by your designer to send all your designs/ products/ services into execution. This will be raised post payment of 50% of your order value.

Manufacturing: This stage is after your final Sales Order is raised. All your products/ designs will go into manufacturing. At this point, RRAG Interiors cannot offer to cancel, replace or modify items.

Installation: This stage is after your products have been manufactured and/ or your products have been sourced and are ready for installation. At this point, RRAG Interiors cannot offer to cancel, replace or modify items, and the customer should honor the payment of the outstanding Sales Order.

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FAQ

Frequently asked questions

The refund amount will be transferred to the bank account that you have provided.

Example 1 :

I’ve made the 50% payment, however, I’ve changed my mind, and would like to cancel my project.
Sorry, once the sales order is raised, RRAG Interiors cannot offer cancellation for your project. Our backend teams would already have begun the sourcing and manufacturing of your order, and thus at this point, we request you to honor the order and make the balance payment as required.

Example 2:

My project handover is due, and my team is requesting 100% payment, however, I’d like to cancel my project. What are my options?
With the work practically complete and your new house ready to welcome you, we really hope there will be no reason to cancel your project. Considering the time and effort invested in sourcing, manufacturing and installation, RRAG Interiors would not be able to offer a cancellation. We request you to kindly honor the team’s, ask and make the balance payment in a timely manner.

RRAG Interiors is a platform that brings you a home design experience through technology. To design your home interiors through an individual designer/ studio, it would essentially mean extensive amounts of research, choosing materials, finishes and colors, sourcing furniture, coordinating with painters, carpenters, and hoards of labor. With RRAG Interiors, we give you everything you’ll ever need ~from top designers, expert installation partners, designer furniture, products, reliable warranties and much more.

Top notch premium branded quality of interior core materials in application.
Trendy unique Interiors or design which is customized and hard to get easily.
Huge skilled manpower
Vast technical knowledge to solve all requirement of clients
the most important all this under very less price which is really making us different from another interior firms.
Fastest delivery provider
Lighting intensity calculation for each and every spaces of a house or commercial place.
High level realistic renders for customer to visualise the exact color, texture, material & finishes of their home.

Your RRAG Interiors designer will work at a pace suited best for you and your home. Design time can depend on a lot of factors; choosing the products and finishes, number of iterations, your availability, response time, etc. At RRAG Interiors, we give you the freedom to share feedback and iterate designs several times. Invariably, it can impact the overall duration of your project. Hence, to get your final designs faster, while your designer would do their best, we would also request for your continued support.